PRIVACY POLICY
Last updated June 03, 2026
INTRODUCTION
Total Market Reach (“Company”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://www.totalmarketreach.com or use our Services.
We handle your personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
You can contact us at any time regarding this Privacy Policy at:
Total Market Reach Phone: (942) 380-4076 Email: hello@totalmarketreach.com
TABLE OF CONTENTS
What Information We Collect
How We Collect Your Information
How We Use Your Information
Will Your Information Be Shared With Anyone?
Do We Use Cookies and Other Tracking Technologies?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Data Transfer to the United States
Your Privacy Rights
Controls for Do-Not-Track Features
Updates to This Policy
How to Contact Us
1. WHAT INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us when you:
Fill out a contact or inquiry form on our website
Purchase a product or service
Subscribe to a hosting or maintenance plan
Communicate with us by phone, email, or other means
Personal information we may collect includes:
First and last name
Business name
Email address
Phone number
Billing address
Payment information (processed securely through Stripe — we do not store your full card details)
Information about your business and website needs
How you heard about us
Information automatically collected:
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is used for analytics and to improve the performance of our website.
2. HOW WE COLLECT YOUR INFORMATION
We collect information through the following means:
Contact and inquiry forms on our website
Direct communications via phone, email, or in person
Payment processing through our third-party payment processor, Stripe
Automatic collection through cookies and standard web server logs
Google Analytics or similar analytics tools (if applicable)
3. HOW WE USE YOUR INFORMATION
We use the personal information we collect for the following purposes:
To provide and manage our Services — including website builds, hosting, maintenance, and digital marketing services
To process payments — through our payment processor, Stripe
To communicate with you — including responding to inquiries, providing project updates, and sending service-related notifications
To send marketing communications — only where you have provided express consent to receive them; you may withdraw consent at any time
To improve our Services — by analyzing how our website is used and how our services are received
To comply with legal obligations — including applicable Canadian laws and regulations
To protect our legal interests — including enforcing our Terms and Conditions
We will not use your personal information for any purpose that is not described in this Privacy Policy without first obtaining your consent.
4. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
Service providers: We may share your information with trusted third-party service providers who assist us in operating our business, including:
Stripe — for payment processing (subject to Stripe’s own Privacy Policy)
Google — for analytics, email, and business profile services where applicable
These providers are only given access to the information necessary to perform their specific functions and are not permitted to use it for any other purpose.
Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change.
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies to collect and store information about how you use our website. Cookies are small text files stored on your device that help us recognize you on return visits and improve your experience.
Types of cookies we may use:
Essential cookies — necessary for the website to function properly
Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics)
Preference cookies — remember your settings and preferences
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that if you refuse cookies, some parts of our website may not function properly.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
For the duration of our business relationship with you
As required to comply with our legal obligations
As necessary to resolve disputes and enforce our agreements
When your information is no longer required, we will securely delete or anonymize it.
Client business information and project files will be retained for a minimum of two (2) years following the end of our business relationship, after which they will be deleted unless you request otherwise.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
Secure HTTPS encryption on our website
Secure payment processing through Stripe (PCI-DSS compliant)
Limited access to personal information on a need-to-know basis
Regular review of our data collection, storage, and processing practices
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
8. DATA TRANSFER TO THE UNITED STATES
Our website and Services are hosted on servers located in the United States through DreamHost. As a result, your personal information may be transferred to and processed in the United States, which may have different data protection laws than Canada.
By using our Services, you expressly consent to this transfer. We take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy and applicable Canadian privacy law.
9. YOUR PRIVACY RIGHTS
Under PIPEDA and applicable Canadian privacy law, you have the following rights regarding your personal information:
Right to access — You may request a copy of the personal information we hold about you.
Right to correction — You may request that we correct any inaccurate or incomplete personal information we hold about you.
Right to withdrawal of consent — Where we rely on your consent to process your personal information, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
Right to deletion — You may request that we delete your personal information, subject to any legal obligations we have to retain it.
Right to lodge a complaint — You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us at hello@totalmarketreach.com. We will respond to your request within thirty (30) days.
Marketing communications: If you have opted in to receive marketing communications from us and wish to opt out, you may do so at any time by:
Clicking the “unsubscribe” link in any marketing email we send you
Contacting us directly at hello@totalmarketreach.com
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. We currently do not respond to DNT browser signals as there is no uniform standard for recognizing and implementing DNT signals. If a standard for online tracking is adopted in the future, we will update this Privacy Policy accordingly.
11. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the “Last updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. HOW TO CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Total Market Reach Phone: (942) 380-4076 Email: hello@totalmarketreach.com
You also have the right to contact the Office of the Privacy Commissioner of Canada if you have concerns about how we handle your personal information:
Office of the Privacy Commissioner of Canada 30 Victoria Street Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376 Website: www.priv.gc.ca